Arrival Information


Check-in time is at 4:00pm. Check-out time is a 10:00am.

For your convenience, your check-in to the property is digital and all your arrival information will be emailed to you after your final payment is made & the reservation contract has been signed. All of our properties are equipped with keyless entry locks, so you will not need to pick up any keys from our office. So that we can properly prepare the home for you, we ask that you do not attempt to enter the property or use any of the amenities until after check-in time.
For your added comfort, Island Time Hilton Head provides starter amenities in each property. Below is what you can expect at the property for your arrival:
Each bathroom receives a starter bag with soap, shampoo & lotion at the sink and Angel Soft rolls of toilet paper.
Bath linens per person includes two bath towels, one hand towel, bath mat and one wash cloth that is a 17 pound count.
Kitchen amenities include a large package with Palmolive dish soap and Finish dishwasher tabs, one roll of paper towels, Tide pods laundry detergent, dish towels, plastic oven mitts and trash bags.
Bed and sofabed linens include a fitted sheet, a flat sheet, and pillow with pillowcases all of which are 250 threadcount or more.
*Some items are provided with our Amenity Program but feel free to bring extra beach towels, beach chairs, pool toys, cribs, high chairs and or personal bicycles , for ease all these can be rented.

We strive to make sure that all properties are maintained to the highest standards possible with multi-point inspections and preventative maintenance programs. In the event, something is wrong or not functioning during your stay we will make our best efforts to resolve the issue in a timely manner. To make a service call at your property, please call us during normal business hours at (843) 785-3456 or email us at If your issue is a true emergency and after-hours, please text (843) 843-301-0468 or call (843-785-3456 if you do not have text messaging. If your issue is not an emergency, we will return your call the next business day.

Contact Information
Local: (843) 785-3456

Damage Protection

Included in your reservation cost is protection for accidental damage that may occur during your stay. Please be sure to let us know if you have any notable damages to report beyond regular wear and tear.
Property Specific Information

Information will be posted in your mobile app, as well as, the house book for the specific property you rented. This information is important and includes: pool service days, garbage pickup, and other special instructions including WiFi or TV instructions.