Booking Your Stay

Information when making a Reservation with Island Time Hilton Head

RENTAL RATES

Weekly rates do not include applicable sales and accommodations taxes (11%), car pass fees (if applicable) or the reservation fee that includes damage protection (see details below). Rates and fees are subject to change. 

 

Rental rates, reservation fee and amenity fee include:

 

Departure cleaning

Bed and bath linen includes 2 bath towels, 1 hand towel and 1 wash cloth per person

Bath “starter” amenities per bathroom – 2 rolls of toilet tissue, 1 bath bar, 1 facial bar, 1 shampoo, 1 body lotion and 1 box of facial tissue

Kitchen/Laundry starter amenities – liquid dishwashing soap, dishwashing detergent tabx, laundry detergent tabs, and 1 roll of paper towels

Express check-in, for guests that have paid in full and have signed a rental agreement, allows guests to go straight to rental property at 4:00pm instead of checking-in at our office.  Limitations apply for non-US residents and guests of Turtle Lane Club.

*Items can be rented:  Beach towels, beach chairs, pool toys, cribs, high chairs and bicycles are not provided but can be purchased and/or rented from local companies. 

 

*Personal items, such as hairdryers or kitchen spices, are not guaranteed to be in the home, so please bring your own if deemed important while you are here!

 

WEEKLY RENTALS

Reservations during peak seasons are Saturday-to-Saturday with a 7-night minimum stay.  This policy can be flexible during off-peak seasons depending on the property and time of year.  Please call our office to inquire about reservations with 3-night or 4-night minimums during non-peak times in the Fall, Winter and Spring.

 

DEPOSIT

When you book your Hilton Head rental home, villa, or condo a deposit of 50% of the rental rate and taxes plus the 8% processing fee and amenity fee ($79 - $129) is required to confirm the reservation. Deposit can be paid by Discover, MasterCard, Visa or American Express. Deposits are held in Escrow in an FDIC insured, interest bearing account which Guest agrees to waive their right to this interest earned.

 

BALANCE

Your balance must be paid by credit card, E-check or regular check and is due 30 days before arrival.

 

CANCELLATION POLICY

If a reservation is cancelled more than 90 days for homes and 60 days for villas before the arrival date, deposit will be returned less the non-refundable reservation fee. If the cancellation occurs inside 90 days for homes and 60 days for villas from the arrival date, the guest will forfeit the deposit, all payments and non-refundable reservation fee. Changes in dates and unit can only be made prior to the 90 day cancellation period for homes and 60 day cancellation period for villas. Travel insurance can be purchased for 7% of your total rental, and is highly recommended.

 

With the impact of COVID-19, we are willing to work with our guests. In some instances we are willing to reduce the cancellation window by 30 days so guests have the ability to wait and see as things continually change. Please contact our office to discuss all your options available.

 

DAMAGE PROTECTION 

Island Time Hilton Head provides peace of mind for accidental damage during your stay. The protection covers up to $1,200 for reported accidental damage and guest will be responsible for any expense in excess of $1,200. Damage must be reported before your departure. The protection plan does not cover poor judgment, neglect or intentional abuse. Guest, including persons in the guest's party or their guests, agrees to indemnify agent and take responsibility for any damages to the dwelling, furnishings or grounds, including attorney’s fees, which occur during guest’s occupancy that are not reported or deemed to be accidents.

 

CAR PASSES

Sea Pines Resort and Palmetto Dunes Plantation charge guests for weekly car passes. If your Hilton Head vacation home or villa is located within these communities, Island Time Hilton Head will coordinate the purchase and delivery of your requested number of car passes and add the fees to your reservation.  Please be aware that Hilton Head communities have strict standards regarding the number and types of vehicles allowed to park at a property. None of these communities allow street parking, motorcycles, RVs, boats or trailers, and many driveways are limited to a certain number of vehicles. You must adhere to local regulations at all times during your stay.