FAQs

Directions to the nearest beach access for each property are provided in your guestbook.

The distance or proximity to the beach from your property is disclosed on each property’s listing page. Descriptions may include, but are not limited to, terms such as oceanfront, second row, third row, walking distance, or approximate time (e.g., “5-minute walk”).

Yes. All registered guests staying within Sea Pines have access to the Sea Pines Beach Club. Non-guests of Sea Pines may purchase a Sea Pines Day pass at the community gate for $9.

• If you are staying in one of our Sea Pines properties, please note that parking at the Sea Pines Beach Club lot is very limited during the period of March 22 – September 1 between approximately 8 a.m. – 3 p.m.

• During those times, parking at the Sea Pines Beach Club is extremely limited. Only the first ~50 spaces in the lot are available to vacation-rental guests. Once these spaces are full, you must park in the designated overflow lot (Lot 8) and take the complimentary shuttle to the Beach Club. The remaining spaces are reserved exclusively for Sea Pines property owners. 

• Outside of peak-season hours (before ~8 a.m., after ~3 p.m., or outside March 22-September 1), restrictions are relaxed, and parking is more freely available.

• Remember: you must still have a valid gate pass to enter Sea Pines Plantation.

• Best advice: On busy beach-days arrive early (before 9 a.m.), or consider alternative transport (bike or the Sea Pines trolley) if you anticipate arriving later in the morning.

• For comfort and planning: if you bring beach gear, consider dropping it off first at the beach club and parking elsewhere if lot access is uncertain.

• If you cannot access the lot: park at the designated overflow lot and ride the complimentary shuttle. 

Yes. Bicycle riding is always permitted on the beach.

Yes. Printed 360° maps of the island bike paths are available in our office lobby. Additionally, our website provides general maps of the island. Check them out.

No. Driving on the beach is strictly prohibited.

There’s truly no single best time to visit Hilton Head Island. Each season brings its own charm and experiences, making it a wonderful destination year-round.

Spring (March–May). A favorite for golfers and outdoor enthusiasts, spring offers warm days, comfortable humidity, and lush scenery. It’s also festival season, featuring the Hilton Head Wine & Food Festival and the iconic RBC Heritage golf tournament.

Summer (June–August). The height of beach season. Expect long, sunny days, warm ocean water, and plenty of family-friendly activities across the island. It’s also the busiest time of year, so plan ahead for dining and rentals.

Fall (September–November). Many locals consider fall the island’s hidden gem. The weather stays warm but less humid, perfect for golf, biking, and festivals like the Hilton Head Island Concours d’Elegance and Oyster Festival.

Winter (December–February). A peaceful escape with mild temperatures, quiet beaches, and excellent off-season value. Ideal for couples and travelers who enjoy a slower pace, scenic walks, and cozy dining.

Each area of the island offers its own unique experience, from quieter residential spots to more lively areas near shops and dining. If you'd like guidance on the best fit for your group, our reservationists are happy to help you choose the ideal area and property. Call our office at 843-785-3456 for assistance.

VayKLife is Island Time’s exclusive partner for beach gear and bicycle rentals. Guests with reservations of 7 to 21 nights receive a complimentary beach gear credit that can be applied toward any bike rentals, beach gear rentals, or experiences. Reservations of 2–6 nights and 21 nights or longer do not include a gear credit, but rentals are still available directly through VayKLife.

Bikes and beach gear are not provided at the property. Guests may use their VayKLife credit (if applicable) or rent directly through VayKLife.

Yes. Each property does have a fully equipped kitchen with plates, glassware, utensils, pots, pans, toaster, coffeemakers, blenders, in addition to major appliances. 

You will also find a washer, dryer, hair dryer, iron and ironing board in each property.

Each property is equipped with one Keurig coffee machine and one standard drip coffee machine.

No. We do not provide coffee, condiments or seasonings. 

Yes. Upon your arrival, you will find that all the beds have been made with high thread count linens, as well as ample bath towels, hand towels, and washcloths in each bedroom. Additional blankets and pillows can be found in the bedroom closets. 

Yes. We provide a starter supply of the items listed below to start your vacation off. Paper towels, toilet paper, dishwasher tabs, laundry pods, dish soap, garbage bags, personal items: body wash, shampoo, conditioner, body lotion & soap.

Yes. To arrange a cleaning during your stay, please contact our office at 843-785-3456 to request a quote.

The heating source varies by property. Guests must contact [email protected] or 843-785-3456 to confirm details for their reservation.

The pool can be heated for an additional charge, give us a call for heating rates and to make arrangements. Pool heat must be scheduled 14 days prior to arrival. Additional fees apply for last minute requests prior to arrival or after arriving at the property. If the weather drops below 60 degrees, the pool may not be capable of being heated and or reaching optimal temperature. Guests may contact [email protected] or 843-785-3456 in advance to request pool heating.

Pool availability for villa complexes is determined by the complex management. Details for each complex’s pool are provided in the guestbook.

Yes. Pool towels are provided at our Icone properties. Island Time pool towels are also available for purchase in our lobby for $30 plus tax. If you prefer to rent towels, you can contact our concierge at [email protected] for rental options.

No. Cats are not permitted in any property.

Villas:

• Before 31 days of arrival date we will refund the initial payment after the forfeiture of the booking processing fee plus tax and the Credit Card fee plus tax if applicable. • Inside 30 days of arrival date all payments are nonrefundable

• The Booking Processing Fee plus tax and Credit Card fee plus tax are non- refundable.

Homes:

• Before 61 days of arrival date we will refund the initial payment after the forfeiture of the booking processing fee plus tax and the Credit Card fee plus tax if applicable.

· Between 60 and 31 days prior forfeiture of 50% of the total booking charges.

• Inside 30 days of arrival date all payments are nonrefundable

• The Booking Processing Fee plus tax and Credit Card fee plus tax are non- refundable.

Please note: Long-stay reservations follow a different cancellation policy than standard bookings to ensure proper planning for extended visits. Our team will provide full details prior to confirming your stay, and you are welcome to call us directly with any questions.

We accept checks, as well as all major credit and debit cards (that are subject to processing fee). We do not accept cash or electronic payment apps such as Venmo, Cash App, or similar services.

Yes. All card payments, including debit and credit, are subject to the processing fee. Island Time is offering the option of paying by check to wave this fee. 

Yes. We can hold your requested dates for up to 24 hours.

Car passes are required for Sea Pines and Palmetto Dunes. For other communities, requirements vary; guests may confirm with [email protected] or 843-785-3456.

Sea Pines: $28 plus tax, per car, per week. Palmetto Dunes: $38 plus tax, per car, per week

• 1–9 nights: $300 plus tax for the first pet; $150 plus tax for each additional pet.
• 10–29 nights: $600 plus tax for the first pet; $300 plus tax for each additional pet.
• 30–90 nights: $900 plus tax for the first pet; $450 plus tax for each additional pet

Prices may also vary by properties.