What you should know
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Check-in time is 4:00 p.m. The premises and its amenities may not be available prior to that time. Every effort is made to have your property cleaned and prepared for you by 4:00 p.m. but it is not guaranteed. After-hours check-in can be made with prior notification to our office.
LAST MINUTE BOOKING
We are requiring a copy of the renter’s driver’s license for every reservation made within a month of arrival date. The guest who has made the reservation must arrive during business hours at our office in order for us to verify this information and give the guest their arrival packet to check-in.
Check-out time is 10:00 a.m. Your Hilton Head rental should be secured and you can use your Hospitality app to see any check out instructions or procedures. Refunds are not issued for early check outs or no shows.
The occupancy on each accommodation is limited to and will not exceed the number of persons indicated on the rental agreement. Exceeding maximum occupancy violates the terms and conditions of the agreement and may be subject to cancellation of reservation and forfeiture of rental funds.
The age requirement to reserve an accommodation is 25 years. The guest who books the reservation and signs the rental agreement must meet this age requirement and occupy the premise the entire length of the reservation.
METHOD OF PAYMENT
We take payment in the form of credit card, check, e-check and direct wire transfer. If paying by credit card, there is a credit card processing fee that will apply. If a reservation is made within two weeks of arrival date, credit card payment is required. We will not accept any other payment method for last minute bookings.
Any use of the dwelling other than residential use during a family vacation must be approved by the Agent. If the dwelling is to be used for any event, such as weddings, reception, or large gatherings, the Guest agrees to submit a request for approval to the Agent and adhere to the Agent’s determination on that request. If the Agent approves the event, the Guest may be required to pay an additional deposit and event fee. If the Guest misrepresents an event to the Agent, the Guest agrees that the Agent may refuse occupancy or have the dwelling vacated and the guest will not be entitled to a refund.
The Damage Waiver fee provides rental guests with protection for accidental damage during your stay. This protection will cover accidental damage to real or personal property. Malicious or intentional damage is not covered. The damage must be reported before guest departure, any damage found upon departure will result in no coverage by Island Time Hilton Head. This plan covers only guests who rent through Island Time Hilton Head and is not available for any other occupants of a property. This fee is mandatory and in consistent with the cancelation policy.
Pets are not permitted in our homes and villas or on the premises unless previously authorized. Guest agrees to be responsible for picking up after their dog and won't allow the dog to be left unattended. Dogs must weigh less than 30lbs and are not permitted on furniture or beds in the property. If additional costs are incurred for cleaning, pick-up, flea treatments and/or similar actions as a result of the dog, the Guest’s credit card will be billed. The nonrefundable pet fee is from $300.00 to $600 (defined by each property owner) weekly for the first dog and from $150.00 to $600 (defined by each property owner) weekly for each additional dog (if the property allows for more than one dog). Guests could be asked to leave without a refund if a pet is found on premise or if a video evidence shows one or several dogs in the property without prior permission and will be charged a pet fee of double of the regular price for the violation.
WASHING MACHINES AND DRYERS LAUNDRY
For your convenience, all of our houses and villas have private washing machines and dryers inside the home.
For your convenience, free Wifi is offered to guest of all of our properties. Please refer to on-site instructions or review in your hospitality app for network login instructions and passwords.
Pool heat is available at an additional charge and must be arranged at least 14 days prior to your arrival to avoid additional service fees. The pool heat charge will be based on the season and prevailing rates at the time of your rental. Due to unforeseen mechanical problems with heating of pools, we will refund unused heat fee, but no adjustment will be made to rental rate. Private pools are cleaned once a week with an additional cleaned scheduled mi-week during the summer season. There will be a charge for extra requested cleanings. In the interim, a skimmer net is provided for guest use.
Spa heat for vacation homes is an additional charge similar to the pool heat. Refunds will not be offered for unforeseen mechanical problems that prevent spas from operating properly. Spa instructions will be provided onsite or in your Hospitality app and must be followed in order to keep spas and pools circulating normally. There will be a charge if service calls are necessary to correct pool and spa issues from negligence.
Sea Pines, Shipyard & Palmetto Dunes Plantation - If you are staying in Sea Pines, Shipyard or Palmetto Dunes, that plantation’s car gate passes will be available at our office for pick up on the date of your arrival in a packet. Your Guest Hospitality App will provide details once you have downloaded.
North and South Forest Beach villa complexes – Parking passes are available along with the check in packet at our offices. Some properties do not require a parking pass or instructions, please refer to your check in app or contact our office for any questions prior to the day of arrival.
All booking located in an area a parking pass or a car pass is required has ONE parking or car pass included in your total. Any additional parking or car pass will need to be requested prior to arrival and the corresponding fee will be added to your booking and charged to your credit card.
In case of cancellation for any reason, the parking or car passes are never refundable.