Rental Guidelines
What should I know?
We'd love to have you at Island Time Hilton Head.
Whether you are looking at booking your stay or getting arrival information we are happy to help.
Your experience means everything to us, let us know how we can make it the Island Time of Your Life.
What time is check-in and can I arrive early?
Your check-in time is 4:00 p.m. The premises and amenities may not be available before then. We do our best to have everything ready by 4:00 p.m., but it isn't guaranteed. If you'll be arriving after hours, please notify our office in advance so we can prepare for you.
Do I need to provide anything if I book last minute?
Yes, for reservations made within one month of arrival date, we require a copy of the Guest's driver license and credit card payment at time of booking. The 3.8% fee credit card fee will be applied. The Guest, whose name is on the reservation is required to come to the office during business hours to verify your ID and credit card and receive the arrival packet to check in.
What time is check-out and do you offer refunds for early departures?
Your check-out time is 10:00 a.m., and no refunds are given for early check-outs or no-shows. Please secure your rental before leaving, and refer to your digital guestbook for any specific check-out instructions.
How many guests can stay in the property?
You cannot exceed the number of guests listed in your rental agreement. Going over the maximum occupancy violates your agreement and may result in cancellation and forfeiture of funds.
Is there a minimum age to book a rental?
Yes, you must be at least 25 years old to book. You must also sign the agreement and stay at the property for the full reservation period.
What payment methods do you accept?
You can pay by credit card or check. Credit card payments have a processing fee, and for reservations within 30 days of arrival, you must pay by credit card.
Can I use the rental for events or gatherings?
No, not without prior approval. If you'd like to host an event such as a wedding or large gathering, you must request approval in advance. Additional deposits or fees may apply. Misrepresenting an event may result in refusal of occupancy or eviction without refund.
What is the damage waiver fee and what does it cover?
The Damage Waiver protects you from accidental damage during your stay. It does not cover intentional or malicious damage, and you must report any accidents before departure. This coverage applies only to guests who rent through Island Time Hilton Head, and the fee is mandatory.
Before 31 days of arrival date we will refund the initial payment after the forfeiture of the booking processing fee plus tax and the Credit Card fee plus tax if applicable. Inside 30 days of arrival date all payments are nonrefundable. The Booking Processing Fee plus tax and Credit Card fee plus tax are non-refundable.
What is the cancellation policy for Homes?
What is the cancellation policy for Homes?
Before 61 days of arrival date we will refund the initial payment after the forfeiture of the booking processing fee plus tax and the Credit Card fee plus tax if applicable. Between 60 and 31 days prior forfeiture of 50% of the total booking charges. Inside 30 days of arrival date all payments are nonrefundable.The Booking Processing Fee plus tax and Credit Card fee plus tax are non-refundable.
Can I bring my pet?
Pets are not allowed unless previously authorized. If approved, your dog must weigh under 50 lbs, not be left unattended, and are not permitted on furniture and beds. Pet fees are non-refundable and range from $300–$600 for the first dog and $150–$600 for each additional dog, depending on the property. Unauthorized pets result in double fees and possible eviction without refund.
Do the properties include laundry facilities?
Yes, you'll have a private washer and dryer in your home or villa. These are required in all of our properties and they are provided for your convenience during your stay.
Is WI-FI Available?
Yes, you'll have free Wi-Fi in your property. Instructions and passwords can be found at the property as well as in your digital guestbook.
Can i have the pool heated during my stay?
Yes, pool heating is available for an additional fee. You must arrange it at least 14 days before arrival. Rates vary by season, and unused heating fees are refunded if mechanical problems occur. Pools are cleaned weekly, with an extra mid-week clean in summer. A skimmer net is provided at all properties for guest use. Extra cleanings can be requested for a fee.
Can i have the spa Heated during my stay?
Yes, spa heat is available for an additional fee. Refunds are not offered if mechanical problems prevent use. Instructions are provided onsite or in your digital guestbook. Extra service fees may apply if issues are caused by misuse.
How do I get parking or car passes for my rental?
Yes. Discounts are applied to reservations of 28 nights or more. Please note that long-stay reservations follow a different cancellation policy than standard bookings to ensure proper planning for extended visits. Our team will provide full details prior to confirming your stay, and you are welcome to call us directly with any questions.
