Homeowner FAQs
We oversee every aspect of your rental with a proven, full-service approach:
• Marketing Excellence: Your property is showcased with professional photography, compelling listings, and multi-channel campaigns across SEO, OTAs, social media, and digital advertising. We also leverage AI-powered tools and receive top-tier market updates to keep your property positioned ahead of trends. Our team meets regularly with key industry partners, giving us insider knowledge that sharpens our marketing and revenue strategies.
• Reservations & Guest Logistics: We handle all rental formalities: inquiries, bookings, payments, check-ins, and check-outs, so the process is seamless and stress-free.
• Guest Services: From our thorough communication flow (multiple touchpoints from booking to check-out) to twice-per-stay personal check-ins and concierge services, we deliver a guest experience that is our signature.
• Housekeeping & Inspections: After every departure, before every arrival, and seasonally, your property is inspected, cleaned, and kept in pristine condition.
• Maintenance & Protection: Routine upkeep, emergency response, and annual maintenance programs keep your property secure and performing at its best.
What makes us unique is not only the breadth of services but the way we deliver them. We are passionate about hospitality and committed to building lasting relationships with both our homeowners and guests. Over time, we’ve refined a process that has proven itself as the best way to ensure long-term success. For qualifying properties, we also offer placement in our curated Icône Collection (luxury, high-end properties located within steps of the beach) and Fairway Collection (golf course properties), giving your property added visibility and prestige.
We operate on a single, commission-based model tied to rental income and applicable add-ons (such as heatable pools or pet fees). There are no hidden costs.
The commission rate is determined by several factors including the size of the property, number of bedrooms, location, and overall revenue potential. This straightforward approach ensures our goals are fully aligned with yours: the more successful your property is, the more successful our partnership becomes.
Our commitment is to deliver full-service management without ever compromising on quality.
We focus on premier properties in desirable locations, from luxury one-bedroom villas to large oceanfront properties. Your property may also qualify for our Icône Collection (high-end, newly built or remodeled properties, a fews steps from the beach) or Fairway Collection (golf course properties).
Our onboarding process is designed to be seamless, thorough, and efficient. In most cases, we can transition your property into our program within two weeks. During this time, we:
• Capture professional photography that highlights your property’s best features.
• Build a detailed, polished listing with compelling descriptions and amenities.
• Establish a revenue-focused rate structure tailored to your property.
• Launch coordinated marketing across digital platforms and booking channels.
If you’re moving from another management company, we manage the entire transition, from transferring existing bookings to setting up new systems — so there’s no disruption to you or the guests. Our goal is to make the process effortless for you while setting your property up for long-term success.
Guests expect a fully functional property equipped with quality furnishings, reliable appliances, cookware, internet, and household essentials. The best way to think about it is this: if you would be delighted to vacation in the property yourself, it’s likely ready for guests.
To make the process simple, we provide every homeowner with a detailed checklist that covers each room of the property, from kitchenware to bedding to technology needs. This ensures your property not only meets expectations but creates the kind of experience that brings guests back.
We believe transparency is key to a strong partnership. That’s why we provide reporting on multiple levels:
• Monthly Statements: Delivered by the 15th of each month, breaking down rental revenue and expenses.
• Owner Portal: A secure, always-available platform where you can view statements, track performance, and access records at your convenience.
• Annual Property Inventory Review: A yearly report that compiles guest feedback, reviews, maintenance history, and upgrade recommendations to clarify your property’s condition and boost rental potential.
Yes. We collect lodging taxes on each reservation, place them in escrow, and remit them on your behalf. You’ll never need to manage lodging or reservation tax filings yourself.
None. Guests pay departure cleaning fees, which we schedule and manage with vetted housekeeping teams. Linens and towels are laundered professionally (not in your machines), and we stock starter amenities (toiletries, paper products, detergents) as part of the service.
Yes. Our annual program includes a full inventory inspection and standard replacements (bulbs, filters, batteries). This ensures your property is always ready for peak rental season.
Absolutely. Guests can view and book your property directly through our mobile-friendly website with secure credit card processing. We continually update our site with new features, options, and technology — including AI-driven tools — to make the booking process seamless and appealing for today’s travelers.
Beyond our own site, your property is also promoted on leading global platforms like Vrbo, Airbnb, Booking.com and more…, ensuring maximum visibility to millions of travelers worldwide.
With this combination of direct booking channels, high-profile distribution, and cutting-edge technology, we make your property easy to find, easy to book, and positioned to capture the right guests at the right time.
We’ve built a thorough guest communication flow that begins at booking and continues through check-out. Guests hear from us at key points of their journey, with multiple touchpoints designed to reassure, inform, and delight. They have access to 24/7 support and a dedicated concierge for personalized requests.
Travelers choose us because we deliver more than a rental. We deliver a complete experience. Every stay is enhanced by thoughtful touches such as our VAYKLIFE partnership (weekly credit for beach rentals) and restaurants (dinner ready on arrival). Guests also benefit from our curated concierge services, giving them access to everything from tee times to private chefs.
But what truly sets us apart is our sense of hospitality. From clear, proactive communication to properties that are consistently well-prepared, guests feel cared for from booking through check-out. Our professionalism and attention to detail translate into glowing reviews, repeat bookings, and long-term loyalty.
Layered on top of this is our strong portfolio of properties, and Collections — diverse in style, rates, and amenities — combined with our exclusive guest loyalty program: Voyager Club, which encourages guests to return year after year.
This blend of hospitality, communication, curated partnerships, and a robust property portfolio makes us the trusted choice for travelers and in turn, drives stronger results for our homeowners.
Our in-house concierge provides hotel-level service, from grocery delivery and private chefs to tee times, birthday surprises, and special-occasion arrangements. We help guests create personalized vacation experiences, elevating your property beyond a standard rental.
